Refund policy

We apply a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with the tags and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: info@motionactive.ch.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

You can always contact us for any questions regarding returns at info@motionactive.ch.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions or non-returnable items
Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14 day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@motionactive.ch.