FAQ

How do I take care of my grip socks?

Your Pilates grip socks deserve a little attention to stay soft, effective, and comfortable session after session. Here are a few simple tips to help you care for them and extend their lifespan.

Wash them gently

Choose cold water washing, either by hand or on a delicate machine cycle. This helps preserve elasticity and protect the grips. Avoid hot water, which can damage the fibers and reduce grip performance.

Protect them in the washing machine

If using a machine, place your socks inside a small laundry bag. This prevents snagging and helps them keep their shape.

Air-dry them

Avoid the dryer: heat can damage the silicone grips. Let your socks air-dry flat, in a well-ventilated area and away from direct sunlight.

Avoid fabric softener

Softeners coat the grip dots and reduce their effectiveness. A mild detergent is all you need to keep your socks clean and performing well.

Store them in a dry place

Keep your socks in a dry, airy space. Moisture can damage the fabric and promote unpleasant odors.

Do not iron

Never use an iron: the heat can melt or deform the grip silicone.

My socks are losing their grip, what should I do?

Over time, grip effectiveness can decrease if the socks are washed with fabric softener, dried in a machine, or exposed to high temperatures. We recommend:

  • washing them in cold water,
  • avoiding fabric softener,
  • letting them air-dry,
  • not ironing them,
  • gently cleaning the grip dots with a damp cloth to remove residue.
What is the difference between combed cotton and regular cotton?

In short: combed cotton offers more softness, strength and comfort.

To make a long story short:

1. Unparalleled softness

Combed cotton undergoes an additional refining stage:

Short fibers and impurities are eliminated, leaving only the longest and most regular fibers.

Result :

  • a smoother texture,
  • a softer feel on the skin,
  • a feeling of comfort with every movement.
2. More resistant, more durable

By removing the shortest fibers, a thread is obtained:

  • stronger ,
  • which pills less ,
  • which deforms less over time.

Your combed cotton socks hold up better:

  • repeated washings,
  • stretching,
  • Pilates and fitness sessions.

They retain their shape and shape longer, making them a more sustainable choice.

3. Better breathability, more comfortable

Combed cotton offers a more uniform and airy weave, which allows better air circulation.

In practical terms, this allows:

  • to limit humidity,
  • to keep feet cooler and drier ,
  • to reduce the risk of chafing and blisters.

For non-slip socks, this is essential: we want grip, but also comfort throughout the session.

4. Improved support, in service of movement

Thanks to its high-quality fibers, combed cotton allows:

  • a flexible but stable material,
  • good foot support without compression,
  • socks that stay firmly in place.

Less slippage, fewer annoying creases, less distraction: you can focus on your posture, alignment, and flow.

5. Gentler on sensitive skin

The removal of impurities and irregular fibers makes combed cotton:

  • softer ,
  • less irritating ,
  • more suitable for sensitive skin.
6. A more polished look

Because it is more uniform, combed cotton offers:

  • a cleaner drape,
  • a smoother and more elegant appearance,

It is for all these reasons that we have chosen combed cotton for our socks: so that every session, every step, every moment at home is a little more pleasant for your feet.

When will I receive my order?

Switzerland: Estimated delivery time is 2 to 3 business days after shipment.

Rest of Europe: Estimated delivery time is 3 to 5 business days after shipment.

We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Do you deliver outside of Switzerland?

For the moment, delivery is only available in Switzerland .

We are working on expanding our market.

How do I make a return?

To make a return, you can contact us at the following address: info@motionactive.ch .

You have 14 days after receiving your order to make a return request.


If your return is accepted, we will send you a return label along with the necessary instructions to return your package.

Items returned without a prior return request will not be accepted.

How long do I have to make a return?

You have 14 days after receiving your order to make a return request.

What are the delivery times?

All orders are prepared and shipped within 1 to 3 business days after payment confirmation.

Orders are shipped via Swiss Post , with an estimated delivery time of 2 to 3 working days after dispatch.

How can I track my order?

As soon as your order is shipped, a confirmation email will be sent to you with a tracking number that you can check.

What should I do if my package is lost or damaged?

Please write to us as soon as possible at info@motionactive.ch .

If your package does not arrive within a reasonable timeframe or appears to be lost, we will open an investigation with the carrier.

In case of a damaged package, please send us photos within 48 hours of receipt.

When will I receive my refund?

We will inform you as soon as we have received and inspected your return. You will then know if the refund is approved.

If so, you will be automatically refunded to your original payment method within 10 business days .

Please note that banks and credit card companies may take longer to post the refund.

If more than 15 working days have passed since your return was approved, contact us at info@motionactive.ch .

Can I modify or cancel my order?

Cancellation is not possible once the order has been placed.

However, a change is possible as long as your package has not yet been shipped.

Write to us as soon as possible so that we can intervene in time.

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